Went in for a motor change out. They would call every couple of days saying they needed to buy more parts. Then they told us the transmission needed to be replaced although we had never had any issues with the transmission. They tried to sell us a motor that they sourced for double what I could purchase one for so that they would warranty it, so I said no I’ll get the motor, and thank goodness I did because I had learned that they don’t stand behind their warranties. However they did source the transmission through them, which is having problems now less than a year later. I called them about it and they refused to honor any warranty because it wasn’t brought back in for a recheck in 10 days. They never told us it had to be brought back for a recheck in order for them to honor the warranty. Basically this place will rip you off and will not stand behind their work. They charged four times what estimate was. Be careful who you take your vehicle to.
Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. After further review the engine was customer provided. The shop supplied the transmission. On the invoice provided it states transmission and engine repairs/replacements come with a 6 month/12,000-mile warranty and require a 10 day recheck at this location or the warranty will be voided. This warranty does not cover maintenance and/or unrelated repairs. All customer supplied parts come with no warranty. The vehicle wasn't brought back for the 10 day recheck and unfortunately the transmission is out of the warranty range as the services provided was July of 2022. Please feel free to reach out to the shop or the general manager about any additional concerns that you may have.
- Service Street Auto Repair - Farragut