Thank you for taking part of our survey. Your feedback is important for us!

This survey should only take few minutes of your time. All answers you provide will be kept in confidentiality. Please fill the form below and hit the submit button. Thank you!

Are you a new or existing customer?

did you schedule an appointment or walk in?

did the manager quickly acknowledge your arrival? ( 5 is above expectations to 1 is below expectations)




was the manager friendly and helpful? ( 5 is above expectations to 1 is below expectations)




were the charges explained to your satisfaction? ( 5 is above expectations to 1 is below expectations)




were the repairs or maintenance done in a timely manner? ( 5 is above expectations to 1 is below expectations)




did the managers go out of their way to satisfy your concerns? ( 5 is above expectations to 1 is below expectations)




were the repairs or maintenance done correctly? ( 5 is above expectations to 1 is below expectations)




were you informed when you car was ready? ( 5 is above expectations to 1 is below expectations)




how would you rate the overall warmth and attitude of the staff you encountered? ( 5 is above expectations to 1 is below expectations)




how do you rate the overall organizations and cleanliness of the facility? ( 5 is above expectations to 1 is below expectations)




would you return for services to our shop? ( 5 is above expectations to 1 is below expectations)




how would you rate your overall experience? ( 5 is above expectations to 1 is below expectations)




how likely would you be to recommend us to a friend or family? ( 5 is above expectations to 1 is below expectations)




is there anything that we can do to improve your service experience?
additional comments
Service Street - Knoxville is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Service Street - Knoxville (865) 922-0231, Service Street - Solway (865) 927-1505, Service Street - Farragut (865) 312-8366, Service Street - Northshore (865) 392-1700 if you have any issues in accessing any area of our website.