5

I was on my way from NO. Virginia to Memphis when my engine began "missing". I was told that it would take tow days to fix as the needed part had to be order. They were very friendly and professional and offered to keep my truck on their lot until I could come get it. I picked it up on my way home and it ran great. Many thanks to you guys for helping me out.

5

Gene and staff were so helpful and friendly. Service was quick and more than fairly priced (tire repair). Thanks for getting me back on the road so fast.

5

Love the relaxed atmosphere

5

Very nice and very efficient. They changed my lightbulb for me and didn’t have too. Thank you

5

Went to get a old Corolla looked at that I just bought. They knew the problem within 5 minutes and gave me a quote for it. Answered my initial call right away. Amazing customer service. Will be back in the future for any of my car needs.

5

Gene was friendly and helpful. I had previously went to a different location that was closer to me and they wouldn’t even run a simple code diagnostic without being paid almost 200$ first. This location was helpful and informative and wasnt just trying to get money out of me. I will be returning to this location for future repairs.

5

Thanks for the fabulous review! Kindest regards.

- Service Street Auto Repair - Knoxville
1

Total scam. Took my car in because it was overheating. Charged me $200 just for a diagnostic!!! Then told me it would be $2300 to fix. My husband said that didn't seem right so we took it to another place and thank goodness we did!!! 1. We got a free diagnostic 2. Only $560 to fix it!! I will never recommend service street. Total rip off.

Thank you for letting us know about your recent visit to Service Street Auto Repair. Service Street will be in contact with you so we can address your concerns directly. Thank you and have a great day.

- Service Street Auto Repair - Knoxville
3

While I was treated with kindness, respect and warmth and the office was very clean and welcoming, I will not be back. I do want to add that when I first visited to schedule my service on my car, they replaced my belly shield clips that were missing and did not charge for that. When I returned to have my car serviced, in addition to being serviced, I asked them to find out why my car is overheating, I suspected fan or thermostat, it was the radiator fan. I was told to find out what was wrong with fan they would need to run diagnostics which is $165.00. This didn't sound right to me at all, seemed to me that could be determined without an expensive diagnostics test. I was also told I had water in my brake lines and needed a brake fluid flush, which I also questioned because my brakes are showing no issues at all. I normally go to Matlock's Tire but they aren't open on Saturdays. Today I left my Jeep with Matlock's, and within 10 minutes they were able to tell me what was wrong with my fan, without diagnostics. They also test drove the car, and spent hours checking everything out, and told me my brake fluid is great, it doesn't need anything and there is no water in it. Whether being given the wrong information was deliberate in an attempt to get money for things not needed, or unintentional, I no longer trust this company to work on my car. I literally had to borrow money to fix my car, I make $32,000 a year. Every week is struggle to get to the next. $165 for uneccessary diagnostics and extra money for an uneeded brake fluid flush, is the last thing I need on top of essential repairs.

Hi Sherrie Williams, we regret to hear that you are displeased with your recent experience with us. Upon further review of your most recent visit the shop completed an oil change and during the inspection the technician found the brake fluid tester showing the fluid to be 3% moisture content. The hydraulic braking system needs to be flushed in order to remove the contaminated fluid. The shop advised of the diagnostic testing due to the engine temperature rising as the vehicle is running while sitting still or stopping for a short time at a redlight. The shop advised that diagnostic testing would be needed in order to isolate the customers concerns in order to allow the shop to analyze the source of the concern and identify the cause. Please reach out to us at (865) 392-1700 when you can so we can address this situation directly. Thank you and have a great day.

- Service Street Auto Repair - Knoxville
5

This shop was wonderful. The hospitality and service was unlike I’ve had anywhere else. I stopped in because I was in town on vacation having car troubles. They were more than helpful and waived my diagnostic fee even though I did not have them fix my repair. If you’re out of town and need reliable, trusted service there your repair shop!

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