Knoxville Auto Repair

I had an unexpected issue with my vehicle on a Saturday evening and this was the only Farragut service shop open. Thankfully it was because the support that I received was outstanding! The staff was very attentive, genuinely interested in helping me…even though it went past store closing. I haven’t received superior customer service like this in years. I am highly impressed and plan to become a loyal customer!!!

I’ve had the best experiences at Service Street. Joel, the Service Advisor, helped me more than once when I was in a pinch with my Jeep. He worked with me on price, communicated every issue along the way, and made the process effortless. It’s rare to find a down to earth service advisor with the tact and professionalism he provides. He provided fantastic, top tier customer service, making my non-functioning Jeep less of a burden. Thank you Joel! Mike, the mechanic, did a great job fixing the Jeep within my budget and explaining all mechanical aspects of the job. Thanks Mike! I gotta say it’s nice to have a shop I can rely on and I will continue to take my vehicles to Service Street.

Jeff and Michael are great!! Always smiles on their faces and always willing to do anything to help you!! Even if you just driving by to get you oil topped off!! 👍👍

Quality work always delivered at a fair price. And, they are TRUSTWORTHY. Most recently, I brought my wife’s car in with a problem that they quickly diagnosed and said they could fix. However, they also shared that the repair could be accomplished for free at the dealer as it was a warranty item. Not stopping there, they also provided me a printout that detailed the problem and showed it had been flagged by Toyota as a recurring issue. This was all done without charge. Their honesty not only saved me a lot of money, the information they provided explaining the issue was critical as the dealer initially pushed back on accomplishing the needed repairs. There are other Service Streets closer to my home but I will also drive the extra 15 minutes as I trust the Northshore team.

I can't recommend more this business and Jeff in particular. I had always been told my car required synthetic oil. Jeff made sure I got the recommended oil, which cost me much less. I didn't have an appointment, but was quickly taken care of. A great business.

I had a terrific experience this morning at Service Street Auto! I made my apartment online and as I walked in the door, was greeted by the staff. Braden listened to my car concern and sent my car to Mike who was quick to diagnose and resolve my concern! I was in and out quickly and there was no bill for a quick resolution! I am confident with my car and have already recommended this business to others in my workplace!

Everyone I've met at the Northshore location has been amazing. Honest, knowledgeable, and doing quality work. I have several cars, and I'm always working on one of them, but I don't have all the time in the world. So, it's great to finally find a shop where I trust everyone when I bring one of them in for service. This is definitely my new regular shop!

I recently visited your service center and, unfortunately, the experience was highly unsatisfactory. Upon inspecting my vehicle, I discovered a cup of oil left in the motor area, which was rubbing against the belt of my truck and dangerously close to the radiator fan. This could have resulted in oil being thrown everywhere and causing further damage. Moreover, I personally know four other people who have had extremely negative experiences with Service Street. Given these issues, I have requested a refund and will not be returning to Service Street for future services. I wanted to bring this to your attention in the hopes that it helps improve your service standards. Sincerely,