Long story. I wanted to make sure all was fine with my vehicle, running great before I posted this.) To start off, I wouldn’t recommend this shop to anyone at all, look elsewhere for an honest, knowledgeable place to take your vehicles. I went to this shop after a promotion for an oil change came in the mail, it went fine. The invoice said I declined filter replacements, which was true I do those routinely on all my vehicles, but also it said I declined basic inspection and fluid top offs etc which I didn’t. One week later, my car started to make a rumbling sound and the check engine light came on. I immediately got home and scheduled a diagnostic appointment. Here is where all the additional red flags went off. I looked up the problem beforehand and wanted to confirm it was spark plugs and coils misfiring on me. They said if that’s the problem they can take care of it and have all the parts but they will do a full diagnostic work up first. After I dropped my car off around noon, they got my number and said they would call me back after they checked out my car. Didn’t hear from them at all, I called around 5 pm and they said 1. that my engine wouldn’t even turn over for them. 2. They couldn’t get any diagnostic codes 3. That I would be looking at a new engine and quoted me $10,000 for repairs and labor. I said I couldn’t afford that and I’d come get my car. It started up just fine but obviously still had the rattle. I immediately drove it to the closest autozone and they were able to get the diagnostic codes I was asking for. I ordered factory coils and bought new spark plugs. Exchanged them all myself and the car is running better than when I got it. I wouldn’t recommend this shop to anyone … ever … no matter how good the oil change promo is. Beware.
We apologize that our service did not satisfy your expectations.
- Service Street - Knoxville