5

Took my car in to have it looked at, very professional and informative. Would recommend them for all car services.

5

5

Efficient and professional service.

We take pride in great customer service! Thanks for the review!

- Service Street - Knoxville
5

It's rare that you can walk into an auto shop nowadays and have something that takes 5 to 10 minutes done without a wait. I have to say I was impressed. I stopped in with something in a tire and was able to get it plugged immediately and back on the road. I own a landscape company and time is truly money especially when you're down. I own a dually and it's lifted has custom rooms and tires as you can imagine a lot of shops won't mess with it at all for various things and others view it as it's time-consuming and they don't want to touch it. I walked in got the tire plugged and was able to get back of my vehicle and leave and 10 to 15 minutes. I know that's probably not the case everyday and some businesses are busy but to have a great service like that and to be able to know that they are right around several of our job sites is valuable to us. Thanks guys for what you did and not having us wait for something so simple truly appreciate you being there

5

Did a very good job very helpful

5

I needed some substantial brake work done and on short notice last night. Sean and Derrick did a fantastic job keeping me posted on the progress and then stayed late to get me out the door same day. It was and is greatly appreciated!

1

Long story. I wanted to make sure all was fine with my vehicle, running grear before I posted this.) To start off, I wouldn’t recommend this shop to anyone at all, look elsewhere for an honest, knowledgeable place to take your vehicles. I went to this shop after a promotion for an oil change came in the mail, it went fine. The invoice said I declined filter replacements, which was true I do those routinely on all my vehicles, but also it said I declined basic inspection and fluid top offs etc which I didn’t. One week later, my car started to make a rumbling sound and the check engine light came on. I immediately got home and scheduled a diagnostic appointment. Here is where all the additional red flags went off. I looked up the problem beforehand and wanted to confirm it was spark plugs and coils misfiring on me. They said if that’s the problem they can take care of it and have all the parts but they will do a full diagnostic work up first. After I dropped my car off around noon, they got my number and said they would call me back after they checked out my car. Didn’t hear from them at all, I called around 5 pm and they said 1. that my engine wouldn’t even turn over for them. 2. They couldn’t get any diagnostic codes 3. That I would be looking at a new engine and quoted me $10,000 for repairs and labor. I said I couldn’t afford that and I’d come get my car. It started up just fine but obviously still had the rattle. I immediately drove it to the closest autozone and they were able to get the diagnostic codes I was asking for. I ordered factory coils and bought new spark plugs. Exchanged them all myself and the car is running better than when I got it. I wouldn’t recommend this shop to anyone … ever … no matter how good the oil change promo is. Beware.

1

Long story. I wanted to make sure all was fine with my vehicle, running great before I posted this.) To start off, I wouldn’t recommend this shop to anyone at all, look elsewhere for an honest, knowledgeable place to take your vehicles. I went to this shop after a promotion for an oil change came in the mail, it went fine. The invoice said I declined filter replacements, which was true I do those routinely on all my vehicles, but also it said I declined basic inspection and fluid top offs etc which I didn’t. One week later, my car started to make a rumbling sound and the check engine light came on. I immediately got home and scheduled a diagnostic appointment. Here is where all the additional red flags went off. I looked up the problem beforehand and wanted to confirm it was spark plugs and coils misfiring on me. They said if that’s the problem they can take care of it and have all the parts but they will do a full diagnostic work up first. After I dropped my car off around noon, they got my number and said they would call me back after they checked out my car. Didn’t hear from them at all, I called around 5 pm and they said 1. that my engine wouldn’t even turn over for them. 2. They couldn’t get any diagnostic codes 3. That I would be looking at a new engine and quoted me $10,000 for repairs and labor. I said I couldn’t afford that and I’d come get my car. It started up just fine but obviously still had the rattle. I immediately drove it to the closest autozone and they were able to get the diagnostic codes I was asking for. I ordered factory coils and bought new spark plugs. Exchanged them all myself and the car is running better than when I got it. I wouldn’t recommend this shop to anyone … ever … no matter how good the oil change promo is. Beware.

We apologize that our service did not satisfy your expectations.

- Service Street - Knoxville
4

The staff at the Farragut branch was super nice and professional. They were clear with the wait time due to staffing issues and still got me out in a timely manner.

1

I towed my vehicle to service street north shore it wouldn't shift anyway they told me it was going to cost $6500.00 to fix it. I don't know how they can call this guy they had look at my car a transmission specialist because my transmission was rebuilt a year ago and I'm not sure he even looked at it! I brought the car home and ordered a $12.00 part from Amazon and didn't even have to turn a wrench. Do you believe these guys? They advertise how honest they are. Yeah they are crooked thieves they tried. $6488.00 that's absurd they should be charged with a crime PEOPLE DONT GO THERE THEY WILL ROB YOU

Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. Thank you for your feedback and the information in regards to this matter.

- Service Street - Knoxville
Service Street - Knoxville is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Service Street - Knoxville (865) 922-0231, Service Street - Solway (865) 927-1505, Service Street - Farragut (865) 312-8366, Service Street - Northshore (865) 392-1700, Service Street - Cedar Bluff (865) 691-4835 if you have any issues in accessing any area of our website.