5

5

Great service. Without an appointment, I went by with a slow leak in my tire that other auto repair places had attempted to find and could not. The Service Street team, took my car back immediately, found a nail in the tire, and plugged it all in under 20 minutes. Great staff, great service, highly recommended, and will take my cars there for service in the future. While I was there I also saw them work with other customers - including a mother with a 10 month old and a elder driver - with the same professionalism and quality. Overall just a great experience.

5

I was in a pickle today with a flat on my trailer and no spare to help me moved on. I was in a bind and stopped there to find help. They did not have the machine to take my smaller tire off the rim but these people were very helpful to guide me where I could find what I needed. they tried to fix it outright but it was shot because i had driven too long on a flat. They removed the tire for me to take somewhere to find an identical one and they put it on when I returned. They allowed me to leave the trailer there while I went to find a replacement. They were extremely helpful, kind and gracious and I want to salute them. Thank you so much for everything. Props to all of you. I thought how my daughter would have dealt with the situation I was in and feel like these people would have been so supportive. There are still good people in this world.

5

First time visit, very friendly and welcoming, fast service and reasonable prices, I will use them again.

1

Nope! Not leaving my car with them. Didn't trust them. They price it based on what they think they can get out of you, not based on a set price per item. Took my car elsewhere for half of what they wanted.

Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. Unfortunately we aren't able to locate your information in our system at this location. Please send us your contact information to [email protected] so that we can help resolve your concerns.

- Service Street - Knoxville
5

Matt is a great service writer. He is very transparent, helpful and also trustworthy. It was a pleasure working with him because nowadays it is hard to find an honest person in the world. Thank you Matt, and I won't hesitate to to business with you guys as well as refer others to you.

5

The service was prompt and friendly, explaining exactly what work would be done and the cost. They kept me posted at milestones in the work and gave me the choice on how to proceed. Very professional.

3

It was detailed in explanation of everything and the service was good but did take a little longer than I anticipated.They quoted me an estimate on fixing my a brakes with rotors and pads and I believe it's well over what I can pay at a couple other places. They also seem to charge a lot for 2 extra quarts of oil in the oil change.

1

The people are cordial, polite, and professional. Unfortunately, they wanted to charge me $912 to replace my radiator hoses. Every mechanic in town has laughed their head off when I mention this. Searching online the most that repair should cost is $500. Sad to see that they hide these price gouging behind smiling faces. If you didn't know to get a second opinion you would end up paying 2-3 times what any other mechanic would charge.

Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention.

- Service Street - Farragut
1

Paid $190 for a diagnosis that I told them about in the first place; O2 sensor. Then got quoted over $900 to replace. Biggest bunch of crooks I’ve ever encountered.

Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention.

- Service Street - Farragut
Service Street - Knoxville is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Service Street - Knoxville (865) 922-0231, Service Street - Solway (865) 927-1505, Service Street - Farragut (865) 312-8366, Service Street - Northshore (865) 392-1700, Service Street - Cedar Bluff (865) 691-4853, Service Street - Sinking Creek (865) 270-0050 if you have any issues in accessing any area of our website.