Knoxville Auto Repair

The communication and ability to convey time expectations between the parker, co location and this location would make you believe this could only be a franchisee's difference. I've had one prior experience at this exact location that was agreeable, but 10/12/24 was not even close to compare. I set an appointment at 0730 (because if you offer early, I will go early ANTICIPATING you have staff and the correct staff to handle needs) and alloted about 4-5 hours for a rotate and balance, oil change, and tune up. When I was informed the tune up tech (who was not master, I was inquired what tune up services I would need as they couldn't provide all of them) wouldn't arrive until noon, I opted to just have the first two items completed and return later. My first check up was to inform me I needed tie rod replacement and other services that I did not have time for, I was informed that the service tech that could do it, would arrive at ~10. I was approached ~12 to be told one tie road was done and the other would be completed, then the alignment and drive. Around 130 I was told they still needed to complete the drive and I saw my car leave... If we're being gracious...1420. I did not leave the shop until about 1510. I will say in the morning I was offered a ride service, but i believed my time allowance and planning would be sufficient. At this juncture, I appreciate the services provided but my time was disrespected on a level that I cant/won't understand. If you are considering it, they can do a myriad of services but I would suggest 1. ANYTHING beyond an oil change is a 4hr+ time allotment 2. Anything major is likely a day allotment. 3. Let my learning moment save you something, have someone you know be your taxi driver, you'll see your car LATER that day, barring major stuff. I know my experience is not what everyone will encounter but having planned the way I did, there are some areas of slack to address. Staff is friendly enough.

All the workers here went above and beyond to help me today with my car. They care deeply about the safety of any customer that walks through their door. I cannot thank them enough for the exceptional customer service I received today! For any future auto repair services I need I will come here and I will recommend everyone I know to choose this location!

Jeff took the time to explain when I had a question. I could tell that he really cares about his job and his customers. The shop was neat, clean and organized and felt welcoming. They are competitive in price and work hard to take care of you! I highly recommend!

I’ve had the best experiences at Service Street. Joel, the Service Advisor, helped me more than once when I was in a pinch with my Jeep. He worked with me on price, communicated every issue along the way, and made the process effortless. It’s rare to find a down to earth service advisor with the tact and professionalism he provides. He provided fantastic, top tier customer service, making my non-functioning Jeep less of a burden. Thank you Joel! Mike, the mechanic, did a great job fixing the Jeep within my budget and explaining all mechanical aspects of the job. Thanks Mike! I gotta say it’s nice to have a shop I can rely on and I will continue to take my vehicles to Service Street.

Quality work always delivered at a fair price. And, they are TRUSTWORTHY. Most recently, I brought my wife’s car in with a problem that they quickly diagnosed and said they could fix. However, they also shared that the repair could be accomplished for free at the dealer as it was a warranty item. Not stopping there, they also provided me a printout that detailed the problem and showed it had been flagged by Toyota as a recurring issue. This was all done without charge. Their honesty not only saved me a lot of money, the information they provided explaining the issue was critical as the dealer initially pushed back on accomplishing the needed repairs. There are other Service Streets closer to my home but I will also drive the extra 15 minutes as I trust the Northshore team.

I can't recommend more this business and Jeff in particular. I had always been told my car required synthetic oil. Jeff made sure I got the recommended oil, which cost me much less. I didn't have an appointment, but was quickly taken care of. A great business.

I had a terrific experience this morning at Service Street Auto! I made my apartment online and as I walked in the door, was greeted by the staff. Braden listened to my car concern and sent my car to Mike who was quick to diagnose and resolve my concern! I was in and out quickly and there was no bill for a quick resolution! I am confident with my car and have already recommended this business to others in my workplace!