While I was treated with kindness, respect and warmth and the office was very clean and welcoming, I will not be back. I do want to add that when I first visited to schedule my service on my car, they replaced my belly shield clips that were missing and did not charge for that. When I returned to have my car serviced, in addition to being serviced, I asked them to find out why my car is overheating, I suspected fan or thermostat, it was the radiator fan. I was told to find out what was wrong with fan they would need to run diagnostics which is $165.00. This didn't sound right to me at all, seemed to me that could be determined without an expensive diagnostics test. I was also told I had water in my brake lines and needed a brake fluid flush, which I also questioned because my brakes are showing no issues at all. I normally go to Matlock's Tire but they aren't open on Saturdays. Today I left my Jeep with Matlock's, and within 10 minutes they were able to tell me what was wrong with my fan, without diagnostics. They also test drove the car, and spent hours checking everything out, and told me my brake fluid is great, it doesn't need anything and there is no water in it. Whether being given the wrong information was deliberate in an attempt to get money for things not needed, or unintentional, I no longer trust this company to work on my car. I literally had to borrow money to fix my car, I make $32,000 a year. Every week is struggle to get to the next. $165 for uneccessary diagnostics and extra money for an uneeded brake fluid flush, is the last thing I need on top of essential repairs.
Hi Sherrie Williams, we regret to hear that you are displeased with your recent experience with us. Upon further review of your most recent visit the shop completed an oil change and during the inspection the technician found the brake fluid tester showing the fluid to be 3% moisture content. The hydraulic braking system needs to be flushed in order to remove the contaminated fluid. The shop advised of the diagnostic testing due to the engine temperature rising as the vehicle is running while sitting still or stopping for a short time at a redlight. The shop advised that diagnostic testing would be needed in order to isolate the customers concerns in order to allow the shop to analyze the source of the concern and identify the cause. Please reach out to us at (865) 392-1700 when you can so we can address this situation directly. Thank you and have a great day.
- Service Street Tire & Auto Repair - Knoxville