I had an 10:00 appointment to check my brakes. I was told it would take 15 minutes. I also asked if they would do an oil change. My my car was still not looked at an hour later so I checked with the front desk guy. He told me my car would be taken soon and I'd be out in about a half an hour. I didn't expect to have to wait that long for what should have been a relatively quick appointment. After all, this wasn't a doctor's office! Three stars for the long wait. I was given a detailed assessment of my brakes and told that all four pads were low and an estimate of $1,700. Since my car is front wheel drive, I asked for a cost for just the two front which was a bit more than half. (The cost also included $100 for an oil change special I opted in for.) Still, I was assured I could most likely make my upcoming round trip to Florida without a problem but to be careful just in case so I decided to get a second opinion especially for the cost. This is my first experience with this company. Until I get a second opinion on the brakes, I will use them for maintenance only.