This business exists solely to exploit their customers. When I checked in, I was told that diagnostics cost $54.99, but that I would not be charged unless they found a problem. I was there for an issue I was having when accelerating -- a simple Google search says that this is typically due to a dirty fuel pump. I mentioned this when I dropped off my car. Seven hours later, they call to tell me that they didn't find anything wrong with my car, and that'll be $54.99 please. I said no, I was told that there was no charge if they couldn't find a problem. They "checked with a manager," and I was not charged. I do not feel that they even looked at my car before giving me a clear diagnosis. Less than a week later, my sister went in, also for a diagnostics test. They charged her $200 to tell her that she needed brake pads and rotors. They then quoted her 3x the standard price for this service. When she took her car to a different establishment, they told her that her rotors were fine and did not need work. This place clearly has no established prices or policies. They are only trying to take your money, and they don't care how they get it. If you care about your car or your wallet, I encourage you to go ANYWHERE else.
Thank you for the review. I apologize for your experience at our location.
- Service Street - Farragut