4

5

The reason I gave a 5 star was that the work that was performed on our vehicle was spectacular. If I had to say something negative the communication was disappointing.

5

Very knowledgeable explained what was wrong in layman's terms, so that I could understand what was wrong with my vehicle, thanks Robert and First Choice Auto!!

5

Friendly staff. Did exactly what I wanted no questions asked. Will go back

1

This business exists solely to exploit their customers. When I checked in, I was told that diagnostics cost $54.99, but that I would not be charged unless they found a problem. I was there for an issue I was having when accelerating -- a simple Google search says that this is typically due to a dirty fuel pump. I mentioned this when I dropped off my car. Seven hours later, they call to tell me that they didn't find anything wrong with my car, and that'll be $54.99 please. I said no, I was told that there was no charge if they couldn't find a problem. They "checked with a manager," and I was not charged. I do not feel that they even looked at my car before giving me a clear diagnosis. Less than a week later, my sister went in, also for a diagnostics test. They charged her $200 to tell her that she needed brake pads and rotors. They then quoted her 3x the standard price for this service. When she took her car to a different establishment, they told her that her rotors were fine and did not need work. This place clearly has no established prices or policies. They are only trying to take your money, and they don't care how they get it. If you care about your car or your wallet, I encourage you to go ANYWHERE else.

Thank you for the review. I apologize for your experience at our location.

- Service Street - Farragut
1

Will never go back. Refused my Nissan coupon for oil chg after advertising that you accept others coupons. Couldn't plug my tire, nor did you sir it up, before you Sent me out the door chg me $77 for oil change on a flat tire. It was a little low when I arrived bcs I had a slow leak from a screw, it had picked up. But before I get to 2nd red light, I'm having to look for a place to air up my tire bcs it's FLAT!!!

Thank you for your review. I apologize for your experience. I have forwarded your concerns to our regional manager.

- Service Street - Farragut
5

5

Had my whole coolant system fail on me. Brought it to First Choice, and they had me in and out the door within 4 hours of me bringing it in. Good and constant communication and fantastic work speed. The drawback I have is that they are pricey but you pay for what you get.

We take pride in great customer service! Thanks for the review!

- Service Street - Farragut
5

5

Service Street - Knoxville is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Service Street - Knoxville (865) 922-0231, Service Street - Solway (865) 927-1505, Service Street - Farragut (865) 312-8366, Service Street - Northshore (865) 392-1700 if you have any issues in accessing any area of our website.