1

Really disappointed today. We purchased the 5 oil change bundle. When my wife went in to drop her car off the guy at the front told her this would be her last oil change in the 5 pack. When she came back outside and told me I went back inside and said that is impossible. I asked for the history of the visits. Another helpful lady looked them up for me. Turns out this was only our THIRD use of the package. I figured once the ownership changed this would happen. I actually mentioned it to my wife that I expected them to try this. Very frustrating. The guy that told my wife this was her last never said a word about it or apologized. Just acted like nothing was wrong, then proceeded to do a typical sales tactic to try and do something else for the vehicle. At this point I would rather get a refund for the oil changes I have left and go somewhere else. They ALWAYS try to do something else to the vehicle when we take it in for a change. I don’t even trust that they do what they say after the way we were treated today.

1

I dislike posting this but the time has finally come to do so. Stay far away from Service Street Auto Repair company. They solicited me for a "much needed routine maintenance service" which ultiimately wasn't even needed and then unbeknownst to me until a few months later, i discovered they had botched this routine service! This cost me several hundred dollars to remedy. They agreed to reimburse me 1/3 of the repair cost but now 3 months later and many phone calls by me, have not yet reimbursed me for anything. This company's staff is very adept at playing dumb, passing the responsibility for even simple phone calls to someone else and upper management decision makers make promises they have no intention of keeping. But, wheel in there for an oil change and they're more than happy to upsell you "much needed routine maintenance services" your car most likely doesn't even need.

5

4.5

Great work. Knowledgeable personnel.

Thank you for your review. We appreciate your feedback.

- Service Street - Farragut
5

5

5

Thank You Men The service was excellent and I will return. Each person I spoke to was courteous ,honest and professional in today’s time that is rare. Thank You Randy

5

Fast and efficient. Staff friendly and professional

5

These guys are great! I can't speak for the automotive repair services although I've heard great things from neighbors! They saved my butt! I was doing some minor DIY maintenance and dropped a nut in the engine bay. Looked and looked but no luck. Toyota wanted to order me one but that would have left me without a car for a few days and said they would not have any spares laying around (hard to believe...). I stopped by here just to see if they had any spares that would fit. They spent a good 10 or more minutes looking and found the exact one I needed. I tried to pay them but they refused. Super nice people! So glad to have them right down the street. I'll definitely be going here for future auto work. Thanks!

5

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