Would not recommend anyone getting any work done here. Called the day before to make an appointment for a synthetic blend oil change because I received a coupon flyer in the mail for $29.99. Thought it was a great deal so I made an appointment for 9 am the following day. When I arrived Matt was distracted by the employees and took 3 calls while he was talking to me and getting my information. I stated I wanted to synthetic BLEND, signed the paper, and left my keys. I called 2 hours later asking when the car would be done (Leighann had told me 30-45 minutes when I scheduled the appointment) and when Matt answered he was very pushy about getting additional work done that would cost over $700. I said multiple times that I would have my dad and husband look into it and he finally let it go. I felt very uncomfortable after that conversation so my husband picked up the car and Matt had the guys do a Synthetic oil change and not the blend so instead of the $29.99 we were charge $54.99 plus tax/labor. That was very disappointing because he was obviously distracted answering calls and talking to the other employees when I told him what I wanted done. Very disappointed in the customer service and the pushiness of the employees. Will not be back.
Hi Kelly We strive to provide the best service option for our customers vehicles and in reviewing your visit a high mileage oil change was suggested and our understanding chosen for your service that day. That is why the pricing was different. We complete a 31 point inspection on every vehicle and make service suggestions based on the vehicle mileage and on manufacturers recommendations. I certainly understand your concern on timing of your vehicle completion and we appreciate you bringing that to our attention.
- Service Street Tire & Auto Repair - Knoxville