Revision to existing post: I just increased the overall rating from 4 to 5 stars due to another successful encounter. Original Post: I've been taking two vehicles here since they opened up a few years ago. These guys do a good job and are honest and upfront about the issues and associated costs. I have been to many different mechanics and shops all over the country from dealerships to nationally recognized names to mom and pop shops. I have had both excellent deals and been grossly overcharged. I feel as though I have a reasonably decent understanding of what parts and labor should cost and what margins are appropriate. This place is a good, reputable, and honest shop. They are not on the cheap end but for West Knoxville, are average. They are fair, honest, quick, upfront and friendly and I don't ever leave feeling like I have been taken advantage of. Nobody enjoys paying for car maintenance. It is often expensive, inconvenient, and unexpected. and mechanics tend to have a negative stigma right out of the gate. But these guys have worked hard to change that and earn the trust of the community. Two vehicles over a few years and they have never once recommended service that I later determined was unnecessary nor have they tried to use scare tactics or aggressively up sell...all very common practices and almost expected in the automotive industry and Knoxville even among recognized names like Firestone. I believe at one point they didnt even charge for some incidental repair I requested on our Honda Odyssey. They just repaired/re-installed a broken trim piece as a courtesy. They didn't charge a minimum fee. Recently these guys even offered to drive my family home while waiting for brake work to be completed.
Thank you for your support of our business! And thank you for the review!
- Service Street Tire & Auto Repair - Knoxville