Knoxville Auto Repair

Very honest and helpful staff. Great value on oil change packages.

Nice guys, but work on my water pump and timing belt was not done correctly and eventually more work had to be done to correct their mistakes. I was also told I needed more done than was necessary. Always get a second opinion!

Poor communication

Great service and wonderful guys should operate the business!!

Yep

I would like to give some major THANKS to Ralph at Ralph's Automotive for helping me out this morning with my battery issue. I showed up at his shop, unannounced and frustrated with the two other places I had stopped and asked him for help with my battery. Ralph took the time right then to do some research, make a couple of phone calls and get me sent on my way to O'Reilly's for a new battery without further frustration and headache.

They do great work but it takes a long time. They take their time to get things done right but if all you need is an oil change you have to make an appointment and it takes a long time. I stopped in twice during their open hours and was turned away both times because no one capable performing an oil change was there yet or had already left.

First time taking my truck here and curious about the polarized opinions. I arrived at opening and Chris met with me first thing. I was trying to figure out how I was going to get to work from the shop, but before even noticing my predicament, Chris offered to drive me a couple miles down the road to work. So far, definite points for customer service. Later today, Chris called me to let me know of a couple things: 1) The job I brought the truck in for was completed same day and within an acceptable cost bracket. 2) There are some other things that are recommended for the truck due to age and mileage. He spoke straight to me and laid out my options including which issues that should take priority for safety sake. This was a low pressure offering and I never felt as if I were being pushed into work that I didn't feel was legit. All said, I feel good about the company, the work so far, and in Chris' case, the employees. I plan to continue to have my vehicle serviced here. I cannot speak to any other review, only my experience. By my experience (even as a natural pessimist), I plan to continue to utilize First Choice Automotive, Knoxville. Everything I've seen/experienced so far indicates this is a legit operation with a focus on the customer. I have not been compensated for this review. I'm just an average Joe who found himself in a pickle and needed same-day auto service. I based my decision on 2 points - proximity to work and the average user review. That's why I found the reviews so disparaging. Folks seemed to either love or hate this place. I was concerned that maybe the positive reviews had been "padded". Based upon my experience, I found nothing of the sort. I suspect the low reviews are based upon factors other than the actual auto service performed. If you find yourself in the same predicament I was, and wondering if this is a reputable shop or not - I can only share my experience here and say that if it were "my car", I'd drop it off (as I've done) here with the same (or more) trust than I have with any other auto-repair vendor, ever. I hope this helps you make up your mind. Regardless of this review though - car repairs do indeed suck!!! Still better than walking though ;) LOL!