Knoxville Auto Repair

They were excelent with diagonise

Great Service from the manager who understands how important customer service is.

Took truck in to have new ECM programed to module's after 1800.00 dollars and new PCM truck was in limp mode tech said I need a new TCM for another 1600.00 took it to dealer found out program for transmission was missing from new ECM . Bought a new ECM and it fixed the problem. I will not recommend them to anyone needing work done. In my opinion their tech dosent know what they are doing.

They changed some suspension parts on my F150. The work was fine but they charged me for parts that weren’t replaced. When I called them out on it they got defensive until we put it up on the lift and I pointed out what I was charged for and the clearly old part that was still there. Then they got all apologetic after their attitude with me and offered me 5 free oil changes. Screw that. Keep your oil changes. I wouldn’t go back if it was the last place in town. Their excuse was that the mechanic left the part on his box and didn’t realize he didn’t change it. So when it was all done and that mechanic saw that new part, what did he do to correct it. NOTHING. HE LET IT GO AND HOPED I WOULDNT NOTICE. Most would not have caught it but I’m a mechanic as well. Just didnt have time to do the job myself. This place will rip you off. Do not go whatever you do.

Ralph has always done this family good good and knows what hes doing and we really appreciate him thank you Ralph

NO CHARGE to fix the mess I made! My taillight bulb was blown and I normally fix this kind of thing myself. When I tried to remove the old bulb it broke leaving the base of the bulb in pieces while still in the casing. After my arrival First Choice immediately pulled my car into the garage, fixed the problem, supplied the bulb and didn't charge me a cent for the repair or bulb.

Manager super friendly Angela. Brought vette here had a slow leak. They looked at it for free. Ending up being a cracked rim 900$ later all good. Brought my new camper in today to switch out the rims. Said no problem will get it done today. Pep Boys and Firestone both can't do it today. Never even looked if they could squeeze me in. I guess my money is no good there. They do it all at first choice and are eager for your business.

I tried First Choice, because I am new to the area and they sent me a flyer in the mail. I need to find a shop I can trust, like I had in Michigan. They offered a 18 point inspection for FREE. I wanted to status a new to me car I bought, and start a routine maintenance program with a local shop. They could have told me I needed a bunch of stuff that I didn't need, but they didn't. Two other customers that I met in the waiting room spoke highly of this shop. One of them was prepared to pay for a several hundred dollar repair, and they told him he only had a lose wire, no charge! That is an honest shop! It's a clean, professionally run shop. They earned my future business! Thanks Brent and First Choice team!