I called to get an appointment for an oil change and the gentleman asked if I could come then. I told him I could be there in 10-15mins. Once I got there, I waited almost TWO hours for an oil change. Had I known it would take that long, I would have waited for a different time as I had another appointment to get tires 30mins away and was late. (I got there at 9:50am and left at 11:30am) This is not the first time it has taken this long. I bought an oil change package with several for one price. When I go for an oil change, that is the only service I expect to get but they always check everything over and want to up sell or tell you something else needs to be done...such as them telling me my tires were bald and I already knew that and was taking care of it. It is frustrating when all I want is an Oil Change. The guy b3hind the counter was super nice though and was newer, so with him there now, maybe things will change.