Brought my vehicle in for my appointment at 9am for a diagnostic check. Around 2pm I called to check on the status. I was told by the woman who answered a technician was looking at the vehicle right now and they would call me back soon. Around 4pm I happened to be driving by and noticed the vehicle was parked exactly where I dropped it off in the morning. I went back to the shop to check on it. I was told that they hadn’t had a chance to look at it yet and they asked me if I wanted to come back for another appointment. No thanks. I wasn’t up for waisting more of my time. I was more disappointed that I was lied to earlier in the day that my vehicle was being looked at. If you have an appointment, please honor it and don’t over schedule.
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.
- Service Street - Farragut