Knoxville Auto Repair

Excellent service, as always with the First Choice Auto family, and great staff, extremely helpful and friendly.

Excellent and friendly service. Will go back.

This is my first review because usually I am pretty easy to please and indifferent on most situations. My wife recently went to this location for a TPMS sensor because she had read good things and it was close to her work. I came to find out they charged her almost 3 times as much money as what it should cost! This price was not even close to competitive and I am unsure if she was taken advantage of or if that was standard. Her TPMS light actually came on the same day after she had left. We thought it might be another sensor so I took it to Discount Tire because I know their price and did not want to pay First Choice $200 for another. The problem actually was that First Choice did not know how to program the sensor that they had replaced. So Discount Tire reprogrammed the sensor and fixed the warning light (no charge). So First choice charged way too much and did not even finish the job. EDIT Changed to 4 stars: The regional manager and I talked on the phone and they made up for the errors with some upcoming service deals because of the labor cost and not resetting correctly. Nathan was very nice and willing to work with us. Still 4 stars because I believe the sensor part price was a little much (he said they use OEM but she wasnt given an option) and we also still had the issue.

I had been to two other places and the earliest fix was 8 days. I was delighted to be able to get a lift home. Anne, and the owner were very helpful. I would recommend this business to any of my friends without hesitation.

This business is great, very timely, reasonable cost, polite, would recommend to all.

Your staff were very friendly! However the quoted price of the service I needed performed was twice that of somewhere else. I was given the estimate that included the cost of the part I needed replaced. It was a mark up was almost 200%. The cost of your labor was $40 more on the hour as well. I purchased the part myself. I took it to a service garage And had it fixed in an hour. You all were going to charge me $430. I paid $120 for the part and $90 for labor at the garage. At that point, despite the convenience of First Choice being close to my house, I’ll drive the extra 7 mile for a better financial deal where the service was just as good.

Fantastic customer service and quick turnaround. Definitely recommend to others.