On April 31, my daughter visited this “business” for a standard oil change & service. The “mechanic” told her that she needed some break work done and quoted her a price range of $380 - $420. She agreed to the repair. When she returned, they gave her a $915 bill and had added several services that were not part of the quote and, in the end, not needed. They did not call her to get approval to perform these services. She was stuck! They took advantage of a young woman who doesn’t know anything about brakes. I posted an honest, but objective review of the situation that same day, which got corporate’s attention…immediately. After calling and discussing the unneeded services, they said that this was a “coding error” on the invoice and that they would credit a portion ($326) of the overbilling….I am wondering about the other $200 overbill…. Anyway, three weeks later, I looked at my credit card statement and the credit was never applied. I called…again…and was assured that this would be fixed the next business day, which it wasn’t. Here I am over a month later…no credit. They are scamming me and unethically keeping the $500 overbilled amount. I hope this review keeps a lot of unsuspecting customers from doing business with the First Choice Auto Repair and Service on Northshore drive in Knoxville, TN.
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- Service Street Tire & Auto Repair - Knoxville