I went here with what I thought was just a misfire that could be fixed easily and quickly, and I get a call a couple hours later telling me that my vehicle has "jumped time" and that I would need to replace my timing belt and water pump, which I had done somewhere else just 8 months ago. I tell the guy on the phone that I just had it done recently, and asked what the proper protocol would be since it was recently done. He tells me to take it back to where I had it done and tell them that the they think it jumped time. I call my mechanic and tell him this, and he says to bring it in and he will confirm if their diagnosis that I paid 117$ for was correct. So, I take my vehicle to him and he replaced the spark plug wires and one spark plug and it fixed what I thought was a misfire, which turned out to be correct. So I paid 117$ for a diagnosis which was a misdiagnosis, and caused me a lot of stress and time. So, had I not had my timing belt replaced recently, I would have just taken their word for it on that being the issue, and they would have ripped me off for far more money than they did. I would recommend staying away from this place, as I see they are liars and thieves that put minimal effort into their mechanic work and maximum effort into cheating customers out of their money. If this weren't something as simple as a spark plug, I could understand a misdiagnosis, but this is blatant lying and it's unacceptable.
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- Service Street Tire & Auto Repair - Knoxville