I live very close to this place and have used them for several services and spent a lot of money with them. I recently had my spark plugs replaced in my Range Rover due to misfires, but the misfires continued. I returned the next day and they made some minor adjustments that took only about 5 minutes. The misfire was a little better but still happened on very hard acceleration. I assumed it wasn’t a spark plug issue. Since I couldn’t afford to have any more major issues, I tried to fix the problem myself by using fuel system cleaner, replacing the PCV valve and cleaning the MAF sensor. When that failed, I decided to take it to a mechanic specializing in Range Rovers. He found that one of the spark they put in was broken. After replacing, all misfires were cleared and it ran perfectly. That mechanic said I should go back to First Choice and show them. I did just that and asked that they reimburse me for the cost of replacing the broken spark plug since that had obviously been my issue all along. The mechanic in charge said the plug didn’t appear to have been broken very long since it didn’t have a lot of black burns on it, so it wasn’t their fault. While I am not a mechanic, I know my car was not fixed when they replaced the plugs the first time but it was fixed after the 3rd party mechanic found the issue. So they refused to compensate me! They are willing to lose a good customer over a $200 dispute. I would only say use this place for oil changes, if you are desperate.
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- Service Street Tire & Auto Repair - Knoxville