Having moved to Knoxville from Virginia, I had no idea where to have my car towed when my starter stopped working. My daughter got online and checked ratings at auto repair shops in the area, and called and advised me to definitely take the car to First Choice Northshore Auto Repair. While I was on the phone arranging towing, my daughter called and talked to Matt at Northshore Auto Repair and he agreed to have my car towed there for repair. I found out later he had already had two cars towed there that day in addition to his regular appointments. When the tow truck and I arrived, I was pleasantly surprised to find a well-maintained, clean, building. Matt was expecting me and immediately started getting all my information. He was very nice and friendly and assured me they would be able to take care of everything for me. I later received a call from him letting me know exactly what I needed to have done, and the cost, and approximately when my car would be ready. I received a text letting me know when my car was ready for pick-up, and was offered a shuttle service to come and pick me up! Even though I had arranged a ride to pick up my car, the shuttle service is important to me for future services. My experience with Northshore Auto Repair earned a 5-star review, and I do not hesitate to recommend them to anyone.