Knoxville Auto Repair

Just moved here from IL in a car that needed a new wheel bearing and, likely, tire rod. I had put it off as long as I could but was always nervous driving around and decided I needed to bite the bullet. Just calling First Choice I could hear their customer service skills shine through over the phone. I take a nice environment over all else and went in for my free quote. It was only 30 min to be told less needed done than thought and they could have it done in 2 hours. Yes please. They were cheaper, more knowledgeable, and more personable than the first place I called so I was sold. Driving away my car was finally quiet and I now feel safe driving through those mountains for work. I've been in this state 3 weeks and I found my mechanic!! Thanks guys!!

They were great. Never gave up on a problem I was having with my car. Very pleasant to deal with.

Great friendly service! Quick and efficient - we’ll be back!

Very professional, COVID compliant.

I was very happy with the way I was treated at this place. The only reason I gave 4 stars instead of 5 is because I feel like they did attempt to charge me a lot more than was necessary initially. Was quoted $400+ for a repair that should have been $200+. I was taught many years ago at the beginning of my professional career that PROFIT is not a dirty word, therefore I understand we all need to make a little money. However to their credit when I raised the question about the price they were very willing to work with me. I ultimately bought the part myself and was out a total (parts/labor) of $250 for the repair which was more in the range to expect for the nature of my issue. Like I said, profit is not a dirty word, but quoting me over $400 didn’t set well with me. They were very kind, very personable and professional, and ultimately performed the repair on my vehicle for an appropriate price without any hassle. I would use this shop again.

Great quality work, made me feel at home

First Choice Automotive (Northshore) took the time to understand the issue based on my description, performed the necessary diagnostics, discussed the issues found and options with me, performed the work in a stellar fashion, and kept me informed throughout the process. Prior to using First Choice Automotive, I had used another establishment which claimed to have fixed the problem but it turned out to be unsuccessful. The knowledgeable and professional staff at First Choice Automotive (Northshore) gained my trust and ensured some of my business for automotive needs.

Staff was very friendly and accommodating. Prices are great too. This is where I will take my vehicles for oil changes and maintenance from now on.