Although I called early in the morning to schedule an appointment for an oil change, when I arrived, my name had not been entered into the schedule, nor did any of the personal information I was asked for over the telephone. Therefore, I waited over an hour for the oil change. I thought that this did not reflect well on the customer service level, which I feel is very important.. The man at the desk was friendly, and my oil change seemed to go well also.
Sorry for the confusion, Thank you for letting us know so we can do better.
- Service Street Auto Repair - Farragut