Knoxville Auto Repair

Excellent

I bought a used truck and it needed a LOT of work. My old mechanic was really overloaded and slow to turn work around, so I needed to find a new shop that could do the work correctly the first time and at a fair price and have it done quickly. 1st Choice opened a new shop near my work and I decided to try them out. They have exceeded my expectations and have always managed to squeeze me in, no matter how busy. They have been honest with me, offered different options for repair choices and I also like that they test drive the vehicle before clearing it for pick up. This last time they got a bad replacement part they discovered during the test drive and had to re-do the work to make it right. While it took a bit longer, I did not mind at all as they made sure all of the repairs were 100% fixed before I picked up the truck. I feel like I receive a good value for the repairs and I am very pleased with the work they have performed on my vehicle. I highly recommend 1st Choice.

6/13/2016Used the Farragut location for the first time. Wayne was outstanding. They provided a courtesy drive home after drop off and picked me up after service was completed. He kept me notified after initial inspection and was prompt with notifying me of completion of repair. Extremely professional. I had brakes replaced. Mechanics know what they're doing. Very happy. Thank you. Would recommend.

I came in with a problem that 3 other places couldn't figure out what was causing it (including a dealership). the team at first choice worked above and beyond and is still willing to help me as the problem is very unpredictable. Great customer service!

Service was prompt and the employees there were polite and professional.

Very professional great guys

Really the best customer service in Farragut. Great coupons and car ready quickly. We have 5 cars serviced there. Great staff.

Staff was extremely friendly, helpful, and knowledgeable.

A+++++. Thank you for your service today!

Great job